I received the following email in response to yesterday's post.
Dear Mr. Holeman:
Thank you for contacting Mr. Brian Dunn at the Best Buy Corporate
Campus; I'm Sarah from the executive resolution team. Mr. Dunn's office
has received your email and has forwarded it to me for review and
response. While I was sorry to read of your experience with your camera
repairs, I appreciate the chance to address your concerns.
I realize it can be frustrating when you do not receive the service you
expect, and I am disappointed we did not meet your expectations on both
occasions that you brought your camera to us for repair. Best Buy
strives to provide our customers with the highest level of service,
convenience and selection. I know your experience is not at all a
typical one with Best Buy. We consider feedback to be one of the most
important tools we have to identify areas of opportunity for
improvement. I will share your comments with the appropriate management
in an effort to avoid a similar incident from happening again.
In an effort for me to document this situation and research your service
order, can you please provide the phone number that was given for your
service orders and/or the service order number off of your paperwork? I
can not change the experience that you had, but I would like to provide
you with a gift card as an apology for your experience and an invitation
to return to our stores.
Thank you again for sharing your experience with our office. Further, I
hope this has not diminished your opinion of Best Buy as a whole, and
that we will have an opportunity to serve you again in the future.
Please let me know if you have any further questions or concerns.
Sincerely,
Sarah Pieper
Geek Squad Public Defender
Executive Resolution Specialist
Best Buy Co., Inc.
Phone: 612-292-0154
Fax: 952-430-4997
sarah.pieper@bestbuy.com
Context ~ Input ~ Responsibility ~ Arranger ~ Connectedness
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